If You Are Having Issues

If you are a client of Green Energy Consulting and are having issues with you energy and water accounts, please contact our Customer Services team on 0191 300 6161 or


How To Make A Complaint

Green Energy Consulting takes complaints seriously. If you wish to make a complaint, please do not hesitate to contact us.

T: 0191 300 6161


A: Energy House, 65 High Street, Gateshead, NE8 2AP


Our Process

·         Upon receipt of a complaint, we will formally acknowledge via telephone or email.

·         If it is not possible to resolve immediately, a Complaints Handler will be assigned to resolve.

·         If we cannot complete our investigations within 24 hours, we will write before the deadline and provide a revised completion date.

·         The investigation will take no more than seven working days of receipt, and we will provide a full written response.

·         If the resolution is not acceptable, a written appeal can be lodged with Senior Management. The outcome will be provided in writing.

·         If you are unhappy with the outcome, you can escalate the complaint to the Energy Ombudsman. The contract details are below.


Ombudsman Services Contact Details

T: 0330 440 1624


A: Ombudsman Services: Energy, PO Box 966, Warrington, WA4 6HL


The ombudsman can only help the domestic and small (micro) business customers of energy companies.

What is a domestic customer?
A person who has energy provided to their home.

What is a small (micro) business customer?
If you are unsure if you meet the small (micro) business criteria you can use the calculating compliance document.

This is defined as a company which has:
- an annual consumption of electricity of not more than 100,000 kWh, or gas consumption of not more than 293,000 kWh; or
- fewer than 10 employees (or their full-time equivalent), and an annual turnover or annual balance sheet total not exceeding €2 million.